Is there a Fair Usage Policy (FUP) on the 4G packages?

SIMs can only be used in LTE routers which are not network locked. We will however need to assist with the setup.

The router can support 64 connections. However, to enable consistent peak performance we recommend not exceeding 10 active users.

Yes, the router has four LAN ports to connect directly via a LAN cable. Alternatively, the printer can connect to your wireless network.

No, the router always needs to be plugged into the power.

The theoretical maximum headline download speeds are up to 100 Mbps on 4G. The nature of the technology means that the actual speed achieved will be dependent on the router’s signal strength, proximity to the base station, and the number of users accessing that base station at that particular moment in time. 

During off peak time, users can expect to get around 50% of headline speed, whilst during peak times, this can drop to as much as 10%. Note that this service does not carry a guaranteed service level. Please refer to our Jet and Metro Ethernet products if a guaranteed service level is a requirement.

Yes, please send us a message, call or WhatsApp on our after hour support number on 081 268 9555.

You can request data from our call centre during office hours on 061 291 1111 or after hours on 081 268 9555.